Shipping & Returns
With a receipt: Items purchased at GearX are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply. Please see below.
With a gift receipt: Items purchased at GearX are eligible for exchange or refund at the gift receipt price in the form of a EcoKouture gift card. Some rules apply. Please see below.
Without a receipt: Items purchased at GearX are eligible for exchange or refund at the item’s lowest selling price within the last 30 days issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. GearX accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. GearX reserves the right to limit returns or exchanges without a valid receipt.
For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.
Fine Jewelry: All Fine Jewelry must be returned within 60 days of the purchase date with a sales receipt. Refunds will not be issued without a receipt. Fine Jewelry special orders cannot be returned after delivery and acceptance. All watches must be returned within 60 days of the purchase date with a sales receipt, unworn, and unaltered in original condition with packaging. Fine Jewelry special orders cannot be returned after delivery and acceptance.
Body Jewelry: All sales are final for Body jewelry (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes)and are not returnable as indicated on Ecokouture.com. Our policy ensures that body jewelry has not been worn or tried on.
Sports Fan Shop: Items purchased at GearX sports fan shop are eligible for a refund of the purchase price on the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Using the pre-paid shipping label will ensure that a full refund is issued to the customer when damaged or defective merchandise is returned. The item(s) may be returned by mail only.
Styling Salon: Salon Appliances must be returned within 60 days of the purchase date with the a sales receipt. Refunds will not be issued without a receipt.
Optical: Custom-made eyewear and unopened contact lenses can be returned for a full refund within 24 hours of customer acceptance. Within 60 days of customer acceptance, we will exchange custom eyewear and unopened contact lenses for product of equal or lesser value, if you are unsatisfied with your purchase. Opened contact lenses may not be returned. Eye Exams are not refundable.
Shipping and Handling: ecokouture.com shipping and handling charges are non-refundable unless the merchandise is damaged or defective.
Heavy or Bulky items: Items delivered via truck will be charged a $49 restocking fee. Delivery fees will not be refunded.
The following cannot be returned: Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Perishable Foods and Services.
By mail: Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the ecokouture.com facility nearest you. Customers are responsible for the return postage.
230 Kings Hwy East Suite 195
Special delivery or trucked items
To return special delivery or trucked items, call customer care at 1-888-722-5674 to arrange for pick up. If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.
Gift cards and e-gift cards may not be returned. Gift cards and e-gift cards are also not redeemable for cash, except where required by law.
Specific instructions for items being returned for reasons covered by a GearX or Manufacturer’s warranty have been included in the package with each warranted item. If you have additional questions, call customer care at 1-888-722-5674
If a part is missing or for warranty information, please call 1-888-722-5674